Refund policy
1. Returns & Exchanges (Non-Quality Issues)
We accept returns and exchanges even if there is no product quality issue.
However, the following conditions apply:
- A 10% restocking and processing fee will be deducted from the refund amount
- Customers are responsible for return shipping costs
- The product must be returned in original condition, unused, and with all accessories included
- Returns must be requested within the eligible return period stated on the website
Once the returned item is received and inspected, your refund will be processed accordingly.
2. Quality Issues / Damaged or Defective Items
If your product arrives with any quality issue, please contact us within 3 days of receiving the order.
To process your claim, please provide:
- Order number
- Clear photos or videos of the issue
- Description of the problem
Please contact us via email:
After verification, we will offer a replacement, repair, or refund depending on the situation.
3. Warranty Policy
All SurgeGlide products come with a 1-year limited warranty, starting from the date the product is delivered.
The warranty covers manufacturing defects and functional failures under normal use.
The warranty does not cover:
- Improper installation or modification
- Physical damage or accidents
- Water damage beyond rated protection
- Misuse or unauthorized repairs
4. Important Notes
- Customers are responsible for ensuring product compatibility before purchase
- Electrical components (controllers, batteries, motors) should be installed by professionals
- SurgeGlide reserves the right to refuse returns that do not meet policy requirements
- Refunds are processed to the original payment method after inspection
5. Contact Us
If you have any questions regarding returns or warranty, please contact:
We usually respond within 24–48 hours.