Terms of service

Terms of Service

Last Updated: June 2026

Welcome to SurgeGlide. By accessing or using our website, products, and services, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you have given us consent to allow any minor dependents to use this site.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Services

SurgeGlide specializes in electric bicycle parts, accessories, upgrade kits, batteries, controllers, lighting systems, motors, and related components.

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate. However, we do not guarantee that all information is complete, current, or error-free.

We reserve the right to modify, discontinue, or update products without prior notice.

3. Compatibility and Installation

Customers are responsible for verifying compatibility before purchasing any product.

While many products are designed for specific e-bike models, including Rad Power Bikes and compatible systems, variations may exist between production years and configurations.

Professional installation is recommended for electrical components, batteries, controllers, motors, and upgrade kits.

SurgeGlide is not responsible for damage caused by improper installation, modification, misuse, or unauthorized alterations.

4. Orders and Payment

All orders are subject to acceptance and availability.

We reserve the right to cancel or refuse any order at our sole discretion, including cases involving:

  • Suspected fraud
  • Pricing errors
  • Inventory inaccuracies
  • Violation of these Terms

Payment must be completed before shipment.

5. Shipping and Delivery

Estimated delivery times are provided for reference only and are not guaranteed.

Shipping delays may occur due to customs inspections, carrier disruptions, weather conditions, or other circumstances beyond our control.

Risk of loss and ownership transfer to the customer upon delivery to the shipping carrier.

Please refer to our Shipping Policy for additional information.

6. Returns and Warranty

Return eligibility, warranty coverage, and refund conditions are governed by our Return & Refund Policy.

Products showing signs of misuse, unauthorized modification, accidental damage, improper installation, or normal wear may not qualify for return or warranty coverage.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Videos
  • Website design
  • Product descriptions

is the property of SurgeGlide or its content providers and is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, SurgeGlide shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from:

  • Product installation
  • Product use
  • Product incompatibility
  • Loss of profits
  • Loss of data
  • Business interruption

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

9. User Accounts

You are responsible for maintaining the confidentiality of your account information and password.

You agree to provide accurate and complete information when creating an account and placing orders.

We reserve the right to suspend or terminate accounts that violate these Terms.

10. Third-Party Links

This website may contain links to third-party websites. SurgeGlide is not responsible for the content, policies, or practices of external websites.

Accessing third-party websites is at your own risk.

11. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with applicable laws, without regard to conflict of law principles.

12. Changes to These Terms

We reserve the right to update, modify, or replace any part of these Terms of Service at any time.

Changes become effective immediately upon posting to this page.

Your continued use of the website following any updates constitutes acceptance of those changes.

13. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: lyon@surgeglide.com